At m96 casino, your privacy is not merely a legal obligation — it is our commitment. This Privacy Policy transparently explains how we collect, store, use, and protect the personal data of every member using our platform.
Six core principles that form the foundation of how m96 casino manages and protects member personal information.
All member personal data and transaction information is protected with 256-bit SSL encryption. Data is stored on secure servers that cannot be accessed by external parties without valid authorisation from our system.
M96 casino does not sell, rent, or disclose members' personal data to any third party for marketing purposes without your explicit consent. Your privacy is an absolute right that we fully respect.
We only collect data that is strictly necessary to deliver the platform's services. The "minimum necessary data" principle ensures we do not retain information irrelevant to the operation of your account.
You have the right to access, correct, or request deletion of your personal data at any time. Our team will process all data-related requests accurately and within the stipulated timeframe.
The m96 casino Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act (PDPA). All our data management practices adhere to applicable local legal requirements.
You can manage your communication preferences from the platform at any time. Choose which notifications you want to receive and which to opt out of — full control is in your hands.
Welcome to the m96 casino Privacy Policy page. This document clearly explains how we, as an online casino platform operator, manage the personal data of every individual who registers and uses our services.
When you register an account, make a deposit, play games, or simply browse the m96 casino platform, you are entrusting us with your personal information. We do not take this responsibility lightly. This Privacy Policy applies to all m96 casino platform users, including unregistered visitors, registered members, and former members whose accounts have been terminated.
This policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data protection.
M96 casino collects various types of personal data depending on how you interact with our platform. The following are the categories of data we may collect:
When you register an account, we collect basic information such as your full name, email address, phone number, date of birth, and bank account or e-wallet details for transaction processing purposes. This information is required to complete the registration and identity verification (KYC) process.
As part of the mandatory KYC process, we may request a copy of your identity card, passport, or other valid identification documents. These documents are stored securely and accessed only by authorised verification staff.
We collect information related to your activity on the platform, including betting history, transaction records, login times, games played, and communication records with our customer support team.
Technical data such as IP address, device type, browser type, operating system, and general location data is also collected automatically for security and service improvement purposes.
| Data Categories | Example Information | Primary Purpose |
|---|---|---|
| Personal Identity | Name, date of birth, IC number | KYC verification, fraud prevention |
| Contact | Email, phone number | Account communications, security notices |
| Financial | Bank account, transaction records | Deposit & withdrawal processing |
| Usage | Game history, login records | Service enhancement, promotions |
| Technical | IP address, device type | Security, fraud detection |
The personal data we collect is used for legitimate and transparent purposes. We will not use your data for any purpose other than those stated below, except with your consent or as required by law.
M96 casino understands that your trust depends on how we handle your data. We do not sell members' personal data to any third party. However, there are limited situations where we need to share information to ensure the platform operates properly and securely.
We work with carefully selected third-party service providers to help operate the platform, including payment processing, identity verification, platform analytics, and customer support services. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for the specified purposes.
We may be required to disclose your personal data to the relevant authorities when mandated by Malaysian law, including court orders, law enforcement investigations, or regulatory reporting requirements. In such cases, we will disclose only the minimum necessary information.
In the event of a platform merger, acquisition, or asset transfer, member data may be transferred as part of that transaction. We will notify members via an appropriate notice should this occur.
The m96 casino platform uses cookies and similar tracking technologies to enhance user experience, maintain login session security, and collect analytical data that helps us improve our services.
You can control and manage cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality and user experience of the m96 casino platform.
Protecting your personal data from unauthorised access, loss, or misuse is the highest priority at m96 casino. We implement multiple layers of technical and organisational security measures to ensure this.
Under Malaysia's Personal Data Protection Act (PDPA) and m96 casino's policy, you have several important rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights.
You have the right to request a copy of the personal data we hold about you at any time.
You have the right to request correction of any inaccurate or incomplete personal data.
Under certain circumstances, you may request the deletion of your personal data from our systems.
You may object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your personal data in a machine-readable format for transfer.
You may request a restriction on data processing while a dispute regarding data accuracy is under investigation.
To exercise any of the above rights, please contact our privacy team through the available customer support channels. We will process your request within 30 calendar days.
M96 casino does not retain your personal data longer than necessary for its stated purpose or as required by Malaysian law.
Once the retention period expires, your personal data will be securely deleted or anonymised in accordance with established procedures.
M96 casino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, new legal requirements, or platform service improvements.
For significant changes, we will notify members via a prominent notice on the platform or through their registered email. The "Updated" date at the top of this page will always reflect the latest version of our Privacy Policy.
Continued use of the m96 casino platform after any changes take effect will be considered your acceptance of the revised Privacy Policy. We therefore encourage you to review this page periodically.
If you have any questions, concerns, or complaints regarding how m96 casino handles your personal data, we encourage you to contact our team directly.
The m96 casino customer support team is available to assist you 24 hours a day, 7 days a week. For privacy-related complaints or formal requests, our response time is within 3 to 5 business days.
You may also refer to the FAQ our FAQ for answers to common questions about your account and privacy. For more information about your rights and protections as a user, please visit our Responsible Gaming page.